question

Gerrit Oosterhof avatar image
Gerrit Oosterhof asked ·

C4D doesn't start since C4DtoA update 2.4.0

Hi there!

Since I updated C4DtoA from 2.3.x to 2.4.x, Cinema 4D doesn't start any more on two of my three machines and gets stuck on start screen, saying "initializing plugins". I tried it with 2.4.0, 2.4.1 and 2.4.2. Downgrading to 2.3.1.3 works.

Machine it DOES work on:

  • Windows 10, 64 Bit
  • Intel i7 880
  • 8 GB RAM
  • NVIDIA GTX 1050

Machine it does NOT work on:

  • Windows 10, 64 Bit
  • 2x Intel Xeon X5450
  • 18 GB RAM
  • NVIDIA GT 330

Machine it does NOT work on:

  • Windows 10, 64 Bit
  • Intel i5 750
  • 4 GB RAM
  • NVIDIA GTS 240

Any suggestions? I have all the latest drivers and updates installed, tried it with latest versions of R19 and R20, same results.Thanks in advance!

c4dtoa
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Kianna Peppers avatar image
Kianna Peppers answered ·

Hello @Stephen Blair, I have the exact same situation as @Gerrit Oosterhof. I tried following the directions that you sent them but it didn't work for me. I'm assuming it's a different scenario for each computer? Should I bump down to a previous version of Arnold or can I keep the updated version v2.4.2? Let me know, thanks.

3 comments Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

No, if it is the exact same problem, then the same workaround should fix it.

Can you start a new question, and we'll discuss it there? Include the output of running
"C:\Program Files\MAXON\Cinema 4D R19\plugins\C4DtoA\arnold\bin\kick.exe"-v 5-i Nul

(if you are on Windows)

0 Likes 0 · ·

Hi @Kianna Peppers Can you start a new question, so we can work on your problem?

thanks

0 Likes 0 · ·

Hi @Stephen Blair. Sorry just seeing this, didn't see a notification. You can find it here:

https://answers.arnoldrenderer.com/questions/11573/c4d-wont-open-when-c4dtoa-update-242-is-installed.html

Thank you for getting back to me!

0 Likes 0 · ·
Gerrit Oosterhof avatar image
Gerrit Oosterhof answered ·

At the moment, I don't, so this seems to work for me :)

Thank you so much for your help! I'd have never been able to fix this on my own.

Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Stephen Blair avatar image
Stephen Blair answered ·

No negative side effects for Arnold or C4DtoA.

Or CINEMA 4D afaik.

But if you had some other sotware using Optix, then it would be an issue

Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Gerrit Oosterhof avatar image
Gerrit Oosterhof answered ·

It does! Can I leave it as .bak or does it have any negative side effects?

Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Stephen Blair avatar image
Stephen Blair answered ·

If you rename

C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll

to

C:\Program Files\NVIDIA Corporation\NVSMI\nvml.bak

does CINEMA 4D start?

Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Gerrit Oosterhof avatar image
Gerrit Oosterhof answered ·

Thanks for your help!

Log header:

* Arnold 5.2.1.0 [7c7c9701] windows icc-17.0.2 oiio-1.7.17 osl-1.9.9 vdb-4.0.0 clm-1.0.3.513 rlm-12.4.2 2018/10/19 21:35:58
* CRASHED in nvmlDeviceGetDetailedEccErrors
* signal caught: error C0000005 -- access violationnvml.txt

nvml.txt (639.9 KiB)
Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Stephen Blair avatar image
Stephen Blair answered ·

Also, Can you send me the nvml.dll from a system where CINEMA 4D does not start?

C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll

Rename the file nvml.txt and attach it.

Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Stephen Blair avatar image
Stephen Blair answered ·

Can you run this kick command and post the log header?

"C:\Program Files\MAXON\Cinema 4D R19\plugins\C4DtoA\arnold\bin\kick.exe" -v 5 -i Nul

The log header is this part:

 | log started Fri Nov  2 12:11:16 2018
 | Arnold 5.2.0.1 [b9c11b0c] windows icc-17.0.2 oiio-1.7.17 osl-1.9.9 vdb-4.0.0 clm-1.0.3.513 rlm-12.4.2 2018/09/10 16:13:30
 | running on REMFDXQFB2, pid=6360
 |  2 x Intel(R) Xeon(R) CPU E5-2650 v3 @ 2.30GHz (20 cores, 40 logical) with 32690MB
 |  Nvidia driver version 391.33
 |  GPU 0: Quadro K2200 @ 1124MHz (compute 5.0) with 4096MB (2318MB available)
 |  Windows 7 Enterprise Edition Service Pack 1 (version 6.1, build 7601)
Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Welcome to the Arnold Answers community.

This is the place for Arnold renderer users everywhere to ask and answer rendering questions, and share knowledge about using Arnold, Arnold plugins, workflows and developing tools with Arnold.

If you are a new user to Arnold Answers, please first check out our FAQ and User Guide for more information.

When posting questions, please be sure to select the appropriate Space for your Arnold plugin and include the plugin version you are using.

Please include images, scene and log files whenever possible as this helps the community answer your questions.

Instructions for generating full verbosity log files are available for MtoA, MaxtoA, C4DtoA, HtoA, KtoA, and Kick.

If you are looking for Arnold Documentation and Support please visit the Arnold Support site.

To try Arnold please visit the Arnold Trial page.

Bottom No panel present for this section.