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Rendering with Arnold in CINEMA 4D using the C4DtoA plug-in.
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C4D doesn't start since C4DtoA update 2.4.0

11 REPLIES 11
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Message 1 of 12
Gerrit_Oosterhof
1598 Views, 11 Replies

C4D doesn't start since C4DtoA update 2.4.0

Hi there!

Since I updated C4DtoA from 2.3.x to 2.4.x, Cinema 4D doesn't start any more on two of my three machines and gets stuck on start screen, saying "initializing plugins". I tried it with 2.4.0, 2.4.1 and 2.4.2. Downgrading to 2.3.1.3 works.

Machine it DOES work on:

  • Windows 10, 64 Bit
  • Intel i7 880
  • 8 GB RAM
  • NVIDIA GTX 1050

Machine it does NOT work on:

  • Windows 10, 64 Bit
  • 2x Intel Xeon X5450
  • 18 GB RAM
  • NVIDIA GT 330

Machine it does NOT work on:

  • Windows 10, 64 Bit
  • Intel i5 750
  • 4 GB RAM
  • NVIDIA GTS 240

Any suggestions? I have all the latest drivers and updates installed, tried it with latest versions of R19 and R20, same results.Thanks in advance!

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11 REPLIES 11
Message 2 of 12

Can you run this kick command and post the log header?

"C:\Program Files\MAXON\Cinema 4D R19\plugins\C4DtoA\arnold\bin\kick.exe" -v 5 -i Nul

The log header is this part:

 | log started Fri Nov  2 12:11:16 2018
 | Arnold 5.2.0.1 [b9c11b0c] windows icc-17.0.2 oiio-1.7.17 osl-1.9.9 vdb-4.0.0 clm-1.0.3.513 rlm-12.4.2 2018/09/10 16:13:30
 | running on REMFDXQFB2, pid=6360
 |  2 x Intel(R) Xeon(R) CPU E5-2650 v3 @ 2.30GHz (20 cores, 40 logical) with 32690MB
 |  Nvidia driver version 391.33
 |  GPU 0: Quadro K2200 @ 1124MHz (compute 5.0) with 4096MB (2318MB available)
 |  Windows 7 Enterprise Edition Service Pack 1 (version 6.1, build 7601)


// Stephen Blair
// Arnold Renderer Support
Message 3 of 12

Also, Can you send me the nvml.dll from a system where CINEMA 4D does not start?

C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll

Rename the file nvml.txt and attach it.



// Stephen Blair
// Arnold Renderer Support
Message 4 of 12

Thanks for your help!

Log header:

* Arnold 5.2.1.0 [7c7c9701] windows icc-17.0.2 oiio-1.7.17 osl-1.9.9 vdb-4.0.0 clm-1.0.3.513 rlm-12.4.2 2018/10/19 21:35:58
* CRASHED in nvmlDeviceGetDetailedEccErrors
* signal caught: error C0000005 -- access violationnvml.txt
Message 5 of 12

If you rename

C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll

to

C:\Program Files\NVIDIA Corporation\NVSMI\nvml.bak

does CINEMA 4D start?



// Stephen Blair
// Arnold Renderer Support
Message 6 of 12

It does! Can I leave it as .bak or does it have any negative side effects?

Message 7 of 12

No negative side effects for Arnold or C4DtoA.

Or CINEMA 4D afaik.

But if you had some other sotware using Optix, then it would be an issue



// Stephen Blair
// Arnold Renderer Support
Message 8 of 12

At the moment, I don't, so this seems to work for me 🙂

Thank you so much for your help! I'd have never been able to fix this on my own.

Message 9 of 12

Hello @Stephen Blair, I have the exact same situation as @Gerrit Oosterhof. I tried following the directions that you sent them but it didn't work for me. I'm assuming it's a different scenario for each computer? Should I bump down to a previous version of Arnold or can I keep the updated version v2.4.2? Let me know, thanks.

Message 10 of 12
Stephen.Blair
in reply to: singstar325

No, if it is the exact same problem, then the same workaround should fix it.

Can you start a new question, and we'll discuss it there? Include the output of running
"C:\Program Files\MAXON\Cinema 4D R19\plugins\C4DtoA\arnold\bin\kick.exe"-v 5-i Nul

(if you are on Windows)



// Stephen Blair
// Arnold Renderer Support
Message 11 of 12

Hi @Kianna Peppers Can you start a new question, so we can work on your problem?

thanks



// Stephen Blair
// Arnold Renderer Support
Message 12 of 12
singstar325
in reply to: Stephen.Blair

Hi @Stephen Blair. Sorry just seeing this, didn't see a notification. You can find it here:

https://answers.arnoldrenderer.com/questions/11573/c4d-wont-open-when-c4dtoa-update-242-is-installed...

Thank you for getting back to me!

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