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Max Mutac avatar image
Max Mutac asked ·

newer NVIDIA driver required: detected version 419.00 at least 419.17 needed

Hello,

i tried to test the Arnold GPU-rendering, but when i try to render i got the error, that Nvidia driver version 419 was detected and 419.17 is needed. I have 419.35 installed at the GTX 2070. So is that a bug or exist a solution?

UPDATE: ok, so i have installed the 419.67 driver and i get still the same error. in the error it was detected driver 419.00

gpumaxtoadriverknown_issue
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ok, so i have installed the 419.67 driver and i get still the same error. in the error it was detected driver 419.00

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Hi, can you post a screenshot of the exact error, and can you please indicate the language of your Windows version ?

Thanks

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Thiago Ize avatar image
Thiago Ize answered ·

EDIT: Just to confirm, this is a bug in arnold that seems to affect 3ds Max users with locale settings that use commas as the decimal separator. Upgrading drivers won't help for this. Your options are to either wait for the next arnold bug fix release which should hopefully have this solved or as other replies here have mentioned, change your system settings to use periods instead of commas (this might require a reboot or restarting 3ds Max).

Original message:

I have a suspicion that this could be a locale bug in arnold. Until we fix it, you might be able to get around it by changing your locale to one where the periods are used for decimal separators instead of commas. Are you able to try this out and tell us how it goes? If not, could you at least let us know what locale you are using so we can try to reproduce on our end?

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I use german settings. I set it to us-english and that works. I tried it also in Maya before and there are no problems. So this problem seems only in 3ds Max. Ok, until this is fixed i let the local to us-english.

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Hi Aleks,

Glad to hear the locale switch helps you as well. We're putting the finishing touches on what hopefully will be a fix for this in arnold so that you don't need to keep changing the locale.

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Mike K. avatar image
Mike K. answered ·

I can confirm the new version now works partly. A simple scene with a plane and a teapot as well as a more detailed model of a radio each take up to 2 minutes of "cashing" before any rendering starts.
Legacy map now work in the CPU version but do not work in the GPU version

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Nicola Jannuzzo avatar image
Nicola Jannuzzo answered ·

We have just released 3.0.65, that should fix the detection of the NVIDIA driver version.

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Mike K. avatar image
Mike K. answered ·

will we be informed when this bug is fixed?

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Mattias Lindberg avatar image
Mattias Lindberg answered ·

I have 3 GeForce GTX Titan X's. Somehow they cannot install the 419.67 driver, latest it can install is 419.35 and that is not supported by Arnold... Ouch. CPU works, not GPU.

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Sérgio Merêces avatar image
Sérgio Merêces answered ·

same here! why release a built with such big bug on it! unfortuanlly useless for now!

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Mike Niki avatar image
Mike Niki answered ·

same problem on two different computers on the first rtx2070, on the second gtx1080ti Arnold doesn't work with the latest drivers.

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@Mike Niki So you get the message "newer NVIDIA driver required: detected version 419.00 at least 419.17 needed" ? What OS? What plugin? If MAXtoA, did you try changing the decimal separator?

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Mike Niki avatar image Mike Niki Stephen Blair ♦♦ ·

Hi Stephen, yes, I have this message. for 1080ti, change comma to dot helped and Arnold now works. but for 2070 this did not help and I still see this message.

drivers version for 1080ti - 419.35, for 2070 - 419.67

everywhere installed windows 10 pro 1809

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1080ti.png (83.6 KiB)
2070.jpg (211.5 KiB)
Mike Niki avatar image Mike Niki Stephen Blair ♦♦ ·

I do not understand anything. I did not change anything more, but it's now working on 2070

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Lendro Lopes avatar image
Lendro Lopes answered ·

So... I tried changing the decimal separator as suggested here and suddenly my 3ds max won´t open anymore, even i doubted that it has something to do with the decimal separator change, i restored it to the right setup, it did nothing. I tryed reparing without results, proceed to uninstall 3ds max and installed it again with sp3. It would, kind of, open but it then pointed to a maxtoa.dll error and kept freeze untill i force close it. Everything else is working as it should, i repaired and reinstalled maxtoa and 3dsMax, no lucky so far, i may need to format my whole system.

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@Lendro Lopes Doesn't 3ds Max have a user preference folder you can delete? Just in case that helps.

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Mike K. avatar image
Mike K. answered ·

@Stephen Blair changing the decimal separator did work for some minutes and then it fell back to the error message that is the title of this thread. For some weird reason it also worked yesterday for a while. But then this error message kept showing.

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Lendro Lopes avatar image
Lendro Lopes answered ·

I got the same with Max to A. I tryed both drivers gamers and creators ready. But it never worked, i always got the same error.

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And you tried changing the decimal separator?

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