question

Waldemar Gajda avatar image
Waldemar Gajda asked ·

Your support sucks

Since release of the new version of Arnold I can't make it work, because of your stupid network licensing, and your support don't answer my emails. WTF? CaseNo:16051308

support
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Kyan E avatar image
Kyan E answered ·

I think you are in the wrong section for complaints about licensing. This is a pretty nice forum and if you ask nicely, you usually get help here. I also had issues with licensing and had contact to an Autodesk Agent via chat and they even called me on my phone to resolve my issue. Do you really think that someone is willing to go the extra mile to help you with your problem if your headline is "your support sucks"?


just my 2 cents here.

2 comments Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Kyan, I did everything as you did, but imagine that support didn't resolve my issue. Why? Because they don't answer my emails! And yes, you're right - I'm in the wrong section...

0 Likes 0 · ·

@ Did you do what I suggested in my answer?
If so, and you still get a watermark, then please send the .log file from /usr/local/flexnetserver

And in the Arnold License Manager, can you get the diagnostics (File > Diagnostics) ?

0 Likes 0 · ·
Stephen Blair avatar image
Stephen Blair answered ·

Assuming you're using a recent version, use the Arnold License Manager to install the license server: click File > Install License Server

Then click License > Switch to Network Licensing and connect to the license server:

https://docs.arnoldrenderer.com/display/A5AILIC/Connecting+to+a+Network+License+Server

1 comment Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Stephen, thank you very much, but I've already tried that and it didn't work, that's why I wrote to support. But... there is silence since 3 days from them...

0 Likes 0 · ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Welcome to the Arnold Answers community.

This is the place for Arnold renderer users everywhere to ask and answer rendering questions, and share knowledge about using Arnold, Arnold plugins, workflows and developing tools with Arnold.

If you are a new user to Arnold Answers, please first check out our FAQ and User Guide for more information.

When posting questions, please be sure to select the appropriate Space for your Arnold plugin and include the plugin version you are using.

Please include images, scene and log files whenever possible as this helps the community answer your questions.

Instructions for generating full verbosity log files are available for MtoA, MaxtoA, C4DtoA, HtoA, KtoA, and Kick.

If you are looking for Arnold Documentation and Support please visit the Arnold Support site.

To try Arnold please visit the Arnold Trial page.

Bottom No panel present for this section.