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Aaron Kemnitzer avatar image
Aaron Kemnitzer asked ·

Arnold Single User License Issue

Hi,


I bought a single user 1 year subscription for Arnold. I use C4D and when I open the license server I switched it to single user and logged into my Autodesk account, but it won't recognize my subscription. I have uninstalled and reinstalled all of the latest software for Arnold and the License Sever. I tried contacting Autodesk multiply times through every avenue I could find, but they don't seem to care much for customer support. Any help would be much appreciated.


Thank you,

Aaron

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Stephen Blair avatar image
Stephen Blair answered ·

This is a backend problem (a problem on the servers that supply the licensing information).

Workaround: log on to your Autodesk account, unassign Arnold, and then reassign Arnold

For single-user licensing, products are assigned to the users who can sign in and use those licenses. See https://knowledge.autodesk.com/customer-service/account-management/users-software/user-management/assign-products-user

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Stephen Blair avatar image
Stephen Blair answered ·

I will answer you from the support case you opened.

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Where would I be able to open a support case? I also have had trouble finding a place to actually open a ticket?

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For problems like this, with Autodesk licensing, you should log on to your Autodesk account and contact support from there.

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