question

Matthew Mcgoogan avatar image
Matthew Mcgoogan asked ·

Single-User license not found - Houdini 18.0.287

I'm signed into the Arnold License Manager through Houdini (Houdini and Arnold build both match 18.0.287, Windows). My Autodesk ID is listed. But the status is reported as "No valid Arnold license found".


I've tried logging out/back in and refreshing. I get the Get Started page, select Single-User. It then takes me to a Begin Trial/Purchase license page. If I select "Already have a License?" at the bottom it just gives me an option to Switch User (which doesn't work) or to switch the license type.


Also tried running kick -licensecheck, I get

Could not find any license files, please check the license server, the license may be expired
Please contact licensing@solidangle.com

environment:

solidangle_LICENSE = (null)
RLM_LICENSE = (null)
houdinihtoalicense
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Stephen Blair avatar image
Stephen Blair answered ·

@

This is a backend problem (a problem on the servers that supply the licensing information).

Workaround: log on to your Autodesk account, unassign Arnold, and then reassign Arnold

For single-user licensing, products are assigned to the users who can sign in and use those licenses. See https://knowledge.autodesk.com/customer-service/account-management/users-software/user-management/assign-products-user



Please accept this answer if it fixed the problem.

Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Matthew Mcgoogan avatar image
Matthew Mcgoogan answered ·

This is the output of the diagnostics (after having to kill kick when that DSO error message keeps popping up)


License diagnostics executed at 2020-01-12 08:03:25
Single-user Licensing Version: 9.2.2.2501
kick -nostdin -v 1 -i Nul (10.11 sec)
==============================
00:00:00 74MB | log started Sun Jan 12 08:03:25 2020
00:00:00 74MB | Arnold 6.0.1.0 [25372a4c] windows icc-17.0.2 oiio-2.1.4 osl-1.11.0 vdb-4.0.0 clm-1.1.1.118 rlm-12.4.2 optix-6.5.0 2019/12/04 07:47:29
00:00:00 74MB | running on DESKTOP-H6DFC1L, pid=772
00:00:00 74MB | 1 x AMD Ryzen 9 3900X 12-Core Processor (12 cores, 24 logical) with 65485MB
00:00:00 74MB | NVIDIA driver version 440.97 (Optix 60600)
00:00:00 74MB | GPU 0: GeForce GTX 1080 Ti @ 1670MHz (compute 6.1) with 11264MB (10422MB available) (NVLink:0)
00:00:00 74MB | GPU 1: GeForce GTX 1080 @ 1860MHz (compute 6.1) with 8192MB (8079MB available) (NVLink:0)
00:00:00 74MB | GPU 2: GeForce GTX 1080 @ 1860MHz (compute 6.1) with 8192MB (8079MB available) (NVLink:0)
00:00:00 74MB | Windows 8 (version 6.2, build 9200)
00:00:00 74MB | soft limit for open files raised from 2048 to 2048
00:00:00 74MB |
00:00:00 74MB | [kick] command: C:\Users\mlmcg\htoa\htoa-5.0.1_r5e954ab_houdini-18.0.287\htoa-5.0.1_r5e954ab_houdini-18.0.287\scripts\bin\kick -nostdin -v 1 -i Nul
00:00:00 74MB | loading plugins from . ...


Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Stephen Blair avatar image
Stephen Blair answered ·

What's the clm log message when you open the Arnold License Manager, Sign In, and then do File > Diagnostics?

2 comments Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

So I removed the DSO Error line from my ENV file and that fixed having to kill kick. Now when I run diagnostics I get this regarding CLM:


00:00:01 130MB | authorizing with license manager: user ...

00:00:01 132MB WARNING | rendering with watermarks because of failed authorization:

00:00:01 132MB | [clm.v2] SERVICE (7): lgs UI requires GUI mode


And all the environment variables listed after that are "(not set)"

0 Likes 0 · ·

[clm.v2] SERVICE (7): lgs UI requires GUI mode usually means you are not signed in.

Can you get the License Manager log from Help > About > Show Log ?


The environment variables are not used by single-user licensing. It's all based on the Autodesk ID.

0 Likes 0 · ·
Matthew Mcgoogan avatar image
Matthew Mcgoogan answered ·

I do see an Arnold license, Activation says "Sign in"


When I boot up Houdini I get this in the console:

00:00:00 75MB | authorizing with license manager: user ...
00:00:00 77MB WARNING | rendering with watermarks because of failed authorization:
00:00:00 77MB | [clm.v2] SERVICE (7): lgs UI requires GUI mode
00:00:00 77MB | ARNOLD_LICENSE_MANAGER = (not set)
00:00:00 77MB | [rlm] solidangle_LICENSE = (not set)
00:00:00 77MB | [rlm] RLM_LICENSE = (not set)
00:00:00 77MB | [clm] ADSKFLEX_LICENSE_FILE = (not set)
00:00:00 77MB | [clm] LM_LICENSE_FILE = (not set)



When I try to do License Diagnostics I get a Houdini DSO Error

"Couldn't load C:/PROGRA~1/SIDEEF~1.287/houdini/dso/fs/USD_FS.dll."

"This is probably because this file was intended for use with a difference version of Houdini"


The error message appears to be coming from kick? I have to kill kick to make the error message go away (stop repeatedly popping-up).


I did download the Arnold plugin for Houdini 18.0.287 which is the version I'm running.

HtoA 5.0.1

Arnold 6.0.1.0

Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Stephen Blair avatar image
Stephen Blair answered ·

kick -licensecheck is for RLM licenses only.

Check the test render log (at the top of the diagnostics). Look for the clm log messages

Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Stephen Blair avatar image
Stephen Blair answered ·

Log on to manage.autodesk.com

Do you see an Arnold license? What does it say for Activation?

Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Welcome to the Arnold Answers community.

This is the place for Arnold renderer users everywhere to ask and answer rendering questions, and share knowledge about using Arnold, Arnold plugins, workflows and developing tools with Arnold.

If you are a new user to Arnold Answers, please first check out our FAQ and User Guide for more information.

When posting questions, please be sure to select the appropriate Space for your Arnold plugin and include the plugin version you are using.

Please include images, scene and log files whenever possible as this helps the community answer your questions.

Instructions for generating full verbosity log files are available for MtoA, MaxtoA, C4DtoA, HtoA, KtoA, and Kick.

If you are looking for Arnold Documentation and Support please visit the Arnold Support site.

To try Arnold please visit the Arnold Trial page.

Bottom No panel present for this section.