C4D2A licensing problem after update

[info]

Hi there,

We've recently updated C4D2A on our R19 Cinema4D running on a Mac (Yosemite). We've noticed that the licensing mechanism has changed - previously we used the Autodesk NLM since we had a permanent license.

The new Arnold Licensing Manager has the following message pop-up:

Server list is currently overridden by the ADSKFLEX_LICENSE_FILE environment variable. Please edit the environment variable if you want to make changes.

We tried unsetting the variable, to no avail. We've also downloaded a new license file from Autodesk and tried to install that, but no luck there neither. Attached is the Diagnostics file.

Many thanks!!

Alb

License diagnostics executed at 2020-01-17 17:56:17

Single-user Licensing Version: 9.2.1.2399

kick -nostdin -v 1 -i /dev/null (0.23 sec)
==============================
00:00:00 58MB | log started Fri Jan 17 17:56:17 2020
00:00:00 58MB | Arnold 6.0.1.0 [25372a4c] darwin clang-5.0.2 oiio-2.1.4 osl-1.11.0 vdb-4.0.0 clm-1.1.2.132 rlm-12.4.2 2019/12/04 07:50:24
00:00:00 58MB | running on opennet-32-70.uhnres.utoronto.ca, pid=961
00:00:00 58MB | 2 x Intel(R) Xeon(R) CPU X5670 @ 2.93GHz (12 cores, 24 logical) with 65536MB
00:00:00 58MB | OS X 10.10.5 "Yosemite", Darwin kernel 14.5.0
00:00:00 58MB | soft limit for open files raised from 10238 to 10238
00:00:00 58MB |
00:00:00 58MB | loading plugins from /Applications/MAXON/Cinema 4D R19/arnold/bin/./../plugins ...
00:00:00 58MB | loaded 4 plugins from 2 lib(s) in 0:00.01
00:00:00 58MB | [kick] command: /Applications/MAXON/Cinema 4D R19/arnold/bin/kick -nostdin -v 1 -i /dev/null
00:00:00 58MB | loading plugins from . ...
00:00:00 58MB | no plugins loaded
00:00:00 59MB | [ass] loading /dev/null ...
00:00:00 59MB | [ass] read 0 bytes, 0 nodes in 0:00.00
00:00:00 59MB |
00:00:00 59MB | authorizing with license manager: network ...
00:00:00 61MB WARNING | rendering with watermarks because of failed authorization:
00:00:00 61MB | [clm.v1] generic license checkout error (22)
00:00:00 61MB | environment variables:
00:00:00 61MB | ARNOLD_LICENSE_ORDER = (not set)
00:00:00 61MB | ARNOLD_LICENSE_MANAGER = (not set)
00:00:00 61MB | [rlm] solidangle_LICENSE = @localhost:5054
00:00:00 61MB | [rlm] RLM_LICENSE = (not set)
00:00:00 61MB | [clm] ADSKFLEX_LICENSE_FILE = @opennet-32-70.uhnres.utoronto.ca:2080
00:00:00 61MB | [clm] LM_LICENSE_FILE = (not set)
00:00:00 61MB |
00:00:00 61MB |
00:00:00 61MB | releasing resources
00:00:00 61MB | Arnold shutdown


kick -licensecheck (0.19 sec)
==============================

RLM DEBUG for product "arnold"

In Port@host specification: 0@localhost:
Checking server machine "localhost" ... server UP
Checking RLM server at port 0 ... server DOWN (stat: -3)
Cannot contact license server

In license file: 5054:
No matching products found in license file

0 product instances found

Could not find any license files, please check the license server, the license may be expired
Please contact licensing@solidangle.com

environment:

solidangle_LICENSE = @localhost:5054
RLM_LICENSE = (null)


lmutil lmstat -S adskflex -a -c @opennet-32-70.uhnres.utoronto.ca:@2080 -f 87287ARNOL_2020_0F (0.01 sec)
==============================
lmutil - Copyright (c) 1989-2018 Flexera. All Rights Reserved.
Flexible License Manager status on Fri 1/17/2020 17:56

Error getting status: Cannot connect to license server system. (-15,570:65 "No route to host")


rlmutil rlmhostid -q ether (0.02 sec)
==============================
e80688cf927a e80688cfaefa c8bcc8f3ca8c


FlexLM environment (0.00 sec)
==============================

ADSKFLEX_LICENSE_FILE (local env) = @opennet-32-70.uhnres.utoronto.ca:2080
ADSKFLEX_LICENSE_FILE (global user env) = @opennet-32-70.uhnres.utoronto.ca:2080
Adlm FlexNET cache =
Adlm FlexNET cache location = /Users/albertf/.flexlmrc

[Stephen.Blair]

ADSKFLEX_LICENSE_FILE should be just

@opennet-32-70.uhnres.utoronto.ca

Right now, the licensing cannot connect to the server:

Cannot connect to license server system. (-15,570:65 "No route to host")

You do need an ARNOL_2020 license for Arnold 6

You don't need to use the Arnold License Manager if ADSKFLEX_LICENSE_FILE is already set correctly.

But if you unset ADSKFLEX_LICENSE_FILE, you do need to restart the host application.

[info]

Thanks for the swift reply. The download for ARNOL_2020 doesn't seem to be on Autodesk just yet, so I've opted to roll back to C4D2A 2.6 for now.

However, the licensing is still giving me problems - Diagnostics now show 'Error getting status: Cannot connect to license server system. (-15,570:36 "Operation now in progress")', with the ADSKFLEX_LICENSE_FILE set as @opennet-32-70.uhnres.utoronto.ca

All very weird since it was all properly functioning a month ago...

Thanks for your help.

[Stephen.Blair]

@
First, I would check that the license server is running.

And does lmutil lmstat -a work when you run it on the license server machine ?