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Michael Powers avatar image
Michael Powers asked ·

Arnold 6 License Server Install failing

I am trying to update/ re-install both the network License server and our 2020 Arnold licenses for MAXtoA. I generated a new 2020 license on https://manage.autodesk.com/cep/#products-services/products/generate-license. But when I run "Install license server" from the ArnoldLicenseManager.exe it fails. I tried removing the old service using LMTOOLS but it still fails. I can send you the Installer.log and diagnostic off forum.


-thnx



#Stephen Blair

license
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Stephen Blair answered ·

Unless you have an old version of NLM, there was no need to re-install it.

Just start LMTools, point it to the new license file, and do a Reread (or maybe a Stop then Start).

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Michael Powers answered ·

I'm not sure what is happening, but when I use LMTOOLS:


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Status

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Flexible License Manager status on Fri 2/21/2020 13:26


[Detecting lmgrd processes...]

License server status: @Animation3

License file(s) on Animation3: C:\ProgramData\Autodesk\ApplicationPlugins\MAXtoA_2020\license\Animation36805CA0877D8.lic:


lmgrd is not running: Cannot connect to license server system.

The license server manager (lmgrd) has not been started yet,

the wrong port@host or license file is being used, or the

port or hostname in the license file has been changed.

Server name: Animation3

License path: @Animation3;

FlexNet Licensing error:-15,570


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@ Please send your license file and the server debug log to support@arnoldrenderer.com
In LMTOOLS, the Config Services tab has the path to the debug log file.

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No NLM listed in services

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Stephen Blair avatar image
Stephen Blair answered ·

If you stop the service, you should be able to install.
Open the Windows services console (search for services.msc), find the NLM service, and stop it.
Then run the installer.

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