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NLM issue with C4DtoA Update

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Message 1 of 11
shawn
Enthusiast
442 Views, 10 Replies
‎04-22-2020 01:56 AM
‎04-22-2020 01:56 AM

NLM issue with C4DtoA Update

I renewed my Arnold C4DtoA Maintenance plan at the end of last year but have held up on installing any updates since 2.6.1.5 as I was dealing with numerous deadlines and didn't want to take a chance on disrupting my workflow.

2.6.1.5 is running fine on C4D R20; the license server is set to start when my Mac boots up. I installed 3.0.3 onto R21, but when I run that I get a watermark.

I've figured out that in the Arnold License Manager I have to change that to Network license, and this is what I'm seeing:


License.jpeg


Are there clear, step-by-step directions somewhere on how to make 3.0.3 on R21 see the License server I have running? Or do I have to update that somehow to work with this new version of C4DtoA? Stephen Blair took control of my computer a few years ago to set this up, so I'm a bit lost.

Thanks.

Shawn


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Message 2 of 11
Stephen.Blair
Community Manager
in reply to: shawn
‎04-22-2020 03:18 AM
‎04-22-2020 03:18 AM

Did you generate a new network license?

Arnold 6 (C4DtoA 3) use "Arnold 2020" licenses. Since older C4DtoA works, I suspect you don't have a 2020 license. That's what the license manager is telling us: no license for Arnold 2020


Getting your network license:

https://docs.arnoldrenderer.com/x/zocfBg


Adding a new license to the license server:

https://docs.arnoldrenderer.com/x/F407B



// Stephen Blair
// Arnold Renderer Support
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Message 3 of 11
shawn
Enthusiast
in reply to: shawn
‎04-22-2020 04:30 PM
‎04-22-2020 04:30 PM

Stephen:

Thanks for the quick reply. I was able to generate a 2020 license file and copy into the /usr/local/flexnetserver folder.

It looks like the Arnold License Manager is seeing that there's a 2020 license available (issued):


lmutil lmstat -S adskflex -a -c @localhost -f 87287ARNOL_2020_0F (0.05 sec)
==============================
lmutil - Copyright (c) 1989-2018 Flexera. All Rights Reserved.
Flexible License Manager status on Wed 4/22/2020 15:54

License server status: 27000@localhost
    License file(s) on localhost: /usr/local/flexnetserver/Localhost406c8fb8f6cc.lic:/usr/local/flexnetserver/MacPro-12Core406c8fb8f6cc.lic:

 localhost: license server UP v11.13.1

Vendor daemon status (on MacPro-12Core.local):

  adskflex: UP v11.13.1
Feature usage info:

Users of 87287ARNOL_2020_0F:  (Total of 1 license issued;  Total of 0 licenses in use)




rlmutil rlmhostid -q ether (0.04 sec)
==============================
406c8fb8f6cc 406c8fb965ed 44d8846deaa8 


FlexLM environment (0.00 sec)
==============================

   ADSKFLEX_LICENSE_FILE (local env) = @localhost
   ADSKFLEX_LICENSE_FILE (global user env) = @localhost
   Adlm FlexNET cache = @localhost
   Adlm FlexNET cache location = /Users/ShawnM/.flexlmrc

But I still get a watermark, and the License Manager interface says "Server list is currently overridden by the ADSKFLEX_LICENSE_FILE environment variable. Please edit the environment variable if you want to make changes." I have no idea what any of that means.

I see status errors saying "Generic license checkout error." Screen grab attached.

CheckoutError.jpeg

I currently have the 2018 and 2020 licenses in the flexnetserver folder (I didn't want to risk removing the 2018 license and breaking what was working). I restarted my Mac to restart the license server in case that was an issue, but no luck.

Best,

Shawn Marshall

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Message 4 of 11
Stephen.Blair
Community Manager
in reply to: shawn
‎04-23-2020 04:29 AM
‎04-23-2020 04:29 AM

@

You have an older version of the license server.

adskflex: UP v11.13.1 

You'll need to install the latest version.

In the Arnold License Manager, click File > Install License Server



// Stephen Blair
// Arnold Renderer Support
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Message 5 of 11
shawn
Enthusiast
in reply to: shawn
‎04-23-2020 12:50 PM
‎04-23-2020 12:50 PM

Stephen:

I ran the wizard to install this updated license server, selecting the new 2020 license it asked for, but it still isn't working in R21. Not only that, but it broke my older C4DtoA install that was working fine in R20. Not good.

My system had been set up to automatically launch the old license server upon boot on my Mac Pro. After restarting, the Terminal window appears to be showing a problem.

Last login: Thu Apr 23 12:25:50 on console
Cannot open "/usr/local/flexnetserver/solidangle.log" as log file (1)
freopen: Permission denied
MacPro-12Core:~ ShawnM$

I have no idea what to do in Terminal to correct this. When replying please assume you're talking to someone who knows almost nothing about working in Terminal.

I see that Sebastian Stanek on the C4DtoA email group had a similar problem today. Presumably he installed the newer license server and "killed all flexera processes and restarted the license servers." I assume restarting my machine restarted the license server(s), but I have no idea what's actually running now that I've presumably installed the latest version. Are two running now? Does the new install overwrite the old one? Beats me.

Diagnostic logs from the Arnold License Manager:


License diagnostics executed at 2020-04-23 12:39:15

Single-user Licensing Version: 10.1.1.66

kick -nostdin -v 1 -i /dev/null (0.60 sec)
==============================
00:00:00    64MB         | log started Thu Apr 23 12:39:15 2020
00:00:00    64MB         | Arnold 6.0.3.0 [991b08e9] darwin clang-9.0.1 oiio-2.2.1 osl-1.11.0 vdb-4.0.0 clm-1.1.2.132 rlm-12.4.2 2020/04/17 09:08:53
00:00:00    64MB         | running on MacPro-12Core.local, pid=957
00:00:00    64MB         |  2 x Intel(R) Xeon(R) CPU X5650 @ 2.67GHz (12 cores, 24 logical) with 32768MB
00:00:00    64MB         |  macOS 10.13.6 "High Sierra", Darwin kernel 17.7.0
00:00:00    64MB         |  soft limit for open files raised from 10238 to 10238
00:00:00    64MB         |  
00:00:00    64MB         | loading plugins from /Applications/Maxon Cinema 4D R21/arnold/bin/./../plugins ...
00:00:00    64MB         | loaded 5 plugins from 3 lib(s) in 0:00.02
00:00:00    64MB         | [kick] command: /Applications/Maxon Cinema 4D R21/arnold/bin/kick -nostdin -v 1 -i /dev/null
00:00:00    64MB         | loading plugins from . ...
00:00:00    64MB         | no plugins loaded
00:00:00    65MB         | [ass] loading /dev/null ...
00:00:00    65MB         | [ass] read 0 bytes, 0 nodes in 0:00.00
00:00:00    65MB         | 
00:00:00    65MB         | authorizing with license manager: network ...
00:00:00    67MB WARNING | rendering with watermarks because of failed authorization:
00:00:00    67MB         |  [clm.v1] generic license checkout error (22)
00:00:00    67MB         |  environment variables:
00:00:00    67MB         |         ARNOLD_LICENSE_ORDER   = (not set)
00:00:00    67MB         |         ARNOLD_LICENSE_MANAGER = (not set)
00:00:00    67MB         |  [rlm]  solidangle_LICENSE     = (not set)
00:00:00    67MB         |  [rlm]  RLM_LICENSE            = (not set)
00:00:00    67MB         |  [clm]  ADSKFLEX_LICENSE_FILE  = @localhost
00:00:00    67MB         |  [clm]  LM_LICENSE_FILE        = (not set)
00:00:00    67MB         | 
00:00:00    67MB         |  
00:00:00    67MB         | releasing resources
00:00:00    67MB         | Arnold shutdown


kick -licensecheck (0.67 sec)
==============================

        RLM DEBUG for product "arnold"

        0 product instances found

Could not find any license files, please check the license server, the license may be expired
Please contact licensing@solidangle.com

environment:

solidangle_LICENSE = (null)
RLM_LICENSE        = (null)


lmutil lmstat -S adskflex -a -c @localhost -f 87287ARNOL_2020_0F (0.04 sec)
==============================
lmutil - Copyright (c) 1989-2018 Flexera. All Rights Reserved.
Flexible License Manager status on Thu 4/23/2020 12:39

License server status: 27000@localhost
    License file(s) on localhost: /usr/local/flexnetserver/licenses/Localhost406c8fb8f6cc.lic:

 localhost: license server UP v11.16.2

Vendor daemon status (on MacPro-12Core.local):

  adskflex: The desired vendor daemon is down. (-97,121)




rlmutil rlmhostid -q ether (0.04 sec)
==============================
406c8fb8f6cc 406c8fb965ed 44d8846deaa8 


FlexLM environment (0.00 sec)
==============================

   ADSKFLEX_LICENSE_FILE (local env) = @localhost
   ADSKFLEX_LICENSE_FILE (global user env) = @localhost
   Adlm FlexNET cache = @localhost
   Adlm FlexNET cache location = /Users/ShawnM/.flexlmrc

Thank you.


Shawn Marshall

Marshall Arts Motion Graphics



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Message 6 of 11
Stephen.Blair
Community Manager
in reply to: shawn
‎04-23-2020 01:08 PM
‎04-23-2020 01:08 PM

@

Ok, it seems your license server was set up quite awhile ago, using an old way of doing things.

Open a Terminal and run this command

mv ~/.profile ~/profile.bak

Then restart the computer.

If you still have problems, contact me at support at arnoldrenderer.com and we'll do a TeamViewer session




// Stephen Blair
// Arnold Renderer Support
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Message 7 of 11
Stephen.Blair
Community Manager
in reply to: Stephen.Blair
‎04-23-2020 03:03 PM
‎04-23-2020 03:03 PM

@

Hi, did that work, or do you still need some help?



// Stephen Blair
// Arnold Renderer Support
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Message 8 of 11
shawn
Enthusiast
in reply to: shawn
‎04-23-2020 03:24 PM
‎04-23-2020 03:24 PM

Hi:

I just got back from the grocery store. Ugh.

Anyway, this terminal command and restart removed the error I was seeing in the terminal interface, but I'm still getting watermarks in both R20 and R21.

These are the diagnostics from the Arnold License Manager: 

License diagnostics executed at 2020-04-23 15:19:55

Single-user Licensing Version: 10.1.1.66

kick -nostdin -v 1 -i /dev/null (0.57 sec)
==============================
00:00:00    63MB         | log started Thu Apr 23 15:19:56 2020
00:00:00    63MB         | Arnold 6.0.3.0 [991b08e9] darwin clang-9.0.1 oiio-2.2.1 osl-1.11.0 vdb-4.0.0 clm-1.1.2.132 rlm-12.4.2 2020/04/17 09:08:53
00:00:00    63MB         | running on MacPro-12Core.local, pid=798
00:00:00    63MB         |  2 x Intel(R) Xeon(R) CPU X5650 @ 2.67GHz (12 cores, 24 logical) with 32768MB
00:00:00    63MB         |  macOS 10.13.6 "High Sierra", Darwin kernel 17.7.0
00:00:00    63MB         |  soft limit for open files raised from 10238 to 10238
00:00:00    63MB         |  
00:00:00    63MB         | loading plugins from /Applications/Maxon Cinema 4D R21/arnold/bin/./../plugins ...
00:00:00    63MB         | loaded 5 plugins from 3 lib(s) in 0:00.02
00:00:00    63MB         | [kick] command: /Applications/Maxon Cinema 4D R21/arnold/bin/kick -nostdin -v 1 -i /dev/null
00:00:00    63MB         | loading plugins from . ...
00:00:00    64MB         | no plugins loaded
00:00:00    64MB         | [ass] loading /dev/null ...
00:00:00    64MB         | [ass] read 0 bytes, 0 nodes in 0:00.00
00:00:00    64MB         | 
00:00:00    65MB         | authorizing with license manager: network ...
00:00:00    66MB WARNING | rendering with watermarks because of failed authorization:
00:00:00    66MB         |  [clm.v1] generic license checkout error (22)
00:00:00    66MB         |  environment variables:
00:00:00    66MB         |         ARNOLD_LICENSE_ORDER   = (not set)
00:00:00    66MB         |         ARNOLD_LICENSE_MANAGER = (not set)
00:00:00    66MB         |  [rlm]  solidangle_LICENSE     = (not set)
00:00:00    66MB         |  [rlm]  RLM_LICENSE            = (not set)
00:00:00    66MB         |  [clm]  ADSKFLEX_LICENSE_FILE  = @localhost
00:00:00    66MB         |  [clm]  LM_LICENSE_FILE        = (not set)
00:00:00    66MB         | 
00:00:00    66MB         |  
00:00:00    66MB         | releasing resources
00:00:00    66MB         | Arnold shutdown


kick -licensecheck (0.71 sec)
==============================

        RLM DEBUG for product "arnold"

        0 product instances found

Could not find any license files, please check the license server, the license may be expired
Please contact licensing@solidangle.com

environment:

solidangle_LICENSE = (null)
RLM_LICENSE        = (null)


lmutil lmstat -S adskflex -a -c @localhost -f 87287ARNOL_2020_0F (0.04 sec)
==============================
lmutil - Copyright (c) 1989-2018 Flexera. All Rights Reserved.
Flexible License Manager status on Thu 4/23/2020 15:19

License server status: 27000@localhost
    License file(s) on localhost: /usr/local/flexnetserver/licenses/Localhost406c8fb8f6cc.lic:

 localhost: license server UP v11.16.2

Vendor daemon status (on MacPro-12Core.local):

  adskflex: The desired vendor daemon is down. (-97,121)




rlmutil rlmhostid -q ether (0.02 sec)
==============================
406c8fb8f6cc 406c8fb965ed 44d8846deaa8 


FlexLM environment (0.00 sec)
==============================

   ADSKFLEX_LICENSE_FILE (local env) = @localhost
   ADSKFLEX_LICENSE_FILE (global user env) = @localhost
   Adlm FlexNET cache = @localhost
   Adlm FlexNET cache location = /Users/ShawnM/.flexlmrc

I have a deadline to attend to that will tie me up until around 5pm. If you don't see any obvious new commands you can provide then we should probably do a Team session as you suggested after 5pm today or anytime tomorrow after 10:30am.


Thanks for the prompt replies; I appreciate it.


Shawn

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Message 9 of 11
Stephen.Blair
Community Manager
in reply to: shawn
‎04-23-2020 04:17 PM
‎04-23-2020 04:17 PM

@

I suspect there's a lock file:

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Error-adskflex-exited-wi...


I'm in Montreal Canada, where it's currently 7:15pm

If we can do a TeamViewer tomorrow that would be best.



// Stephen Blair
// Arnold Renderer Support
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Message 10 of 11
shawn
Enthusiast
in reply to: Stephen.Blair
‎04-23-2020 05:22 PM
‎04-23-2020 05:22 PM

Hi:

Adding a .bak extension to that file seems to have done the trick, thanks! No idea what that did, but whatever.

C4DtoA is working in both R20 and R21. Were I to install S22 and C4DtoA is there anything special I would have to do at that point?

Cheers.

Shawn

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Message 11 of 11
peter.horvath6V6K3
Advisor
in reply to: Stephen.Blair
‎04-24-2020 02:23 AM
‎04-24-2020 02:23 AM

Nothing special for S22, it uses the same Arnold 6 config.

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