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Frank Maltzahn avatar image
Frank Maltzahn asked ·

3ds max 2021.2 with MAXtoA 4.2.0.55 crash during loading a max file

Hello,

i have installed the new MAXtoA 4.2.0.55 plugin and since then 3ds max crashes when loading a file.
I uninstalled 4.2.0.55 and the previous version MAXtoA 4.1.2.1 is installed and I can load all files again.
Then again MAXtoA 4.2.0.55 and it does not work again.
I have recalculated the GPU Cash. I have the current NVIDIA Driver 452.57 and I have a Quatro RTX 4000.

Can someone give me a hint what I can do?
Thanks for your effort.

Frank

arnoldmaxtoacrashing
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Stephen Blair avatar image
Stephen Blair answered ·

First, let's reset the user preferences. Can you rename this folder

%LOCALAPPDATA%\Autodesk\3dsMax\2021 - 64bit\ENU 

to ENU.bak and restart 3ds Max?

In Windows Explorer, you can type %LOCALAPPDATA% in the address bar to go to your local AppData folder (for example, it's C:\Users\blairs\AppData\Local for me)

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Giuseppe Schiralli avatar image
Giuseppe Schiralli answered ·

We released a fix for the problem, see https://docs.arnoldrenderer.com/display/A5AF3DSUG/4.2.1.4.
Thank you again for reporting and helping to investigate the issue.

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Hi guys,

thank you for your quick help and the update for MAXtoA 4.2.1.4.
Stay healthy

Frank

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Luca Frizzarin avatar image
Luca Frizzarin answered ·

UPDATE.. root of evil found!

The "layer" toolbar causes the crash.

If activated (docked or floating) it will make the 3dsmax crash while loading files.

In my case it happens 100% of times (and works 100% of times if disabled)

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@

Thanks for doing the work on this one...I'll log a bug for this

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Frank Maltzahn avatar image
Frank Maltzahn answered ·

Hello,

thank you for this quick help. Yes it works :-)
I would never have thought of that in my life.

Stay healthy

Frank

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Frank Maltzahn avatar image
Frank Maltzahn answered ·

Hi guys,

thank you for your quick help and the update for MAXtoA 4.2.1.4.
Stay healthy

Frank

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Giuseppe Schiralli avatar image
Giuseppe Schiralli answered ·

I reproded it with just enabling the Layer toolbar, and load a scene. No need to customize the UI.
We'll investigate why it's happening.
Thanks for the report! Thanks Luca for the hint.

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Luca Frizzarin avatar image
Luca Frizzarin answered ·

Hi, this workaround works, but after this reset, if I customize again the 3dsmax interface (to use it "normally"), the 3dsmax will crash opening all files, again.

Now, I'm trying to customize one UI element per time, in order to discover the root of evil.

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