question

Maryam Abale avatar image
Maryam Abale asked

Maya crashes whenever I hide a arnold light or click isolate selected in the renderview

Hello,

my maya scene crashes even when empty, whever i hide a arnold light or click isolate selected in the renderview,

any tips to fix this or causes?


Best,

Maryam

arnoldlightlighting
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Sebastien Blaineau-Ortega avatar image
Sebastien Blaineau-Ortega answered

Hi Maryam, what version of MtoA are you using, and which OS are you on ?

We can't reproduce this crash here, would you be able to give us a repro scene ? maybe there's something in your scene that triggers a bug that we should fix.


Thanks

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Maryam Abale avatar image
Maryam Abale answered

@Sebastien Blaineau-Ortega Hello,

I am using my university computers,

I was using Maya 2019.1 with MtoA 3.2.0.2, on Windows 10, however as I couldn't fix the issue I have now moved to Maya 2020.4 with Mtoa 4.1.1, where the crash now happens everytime I delete a light or move a light in the outliner, whereas in Maya 2019.1 it crashed everytime I hid a light.

The crash with Maya 2019.1 happens even on an empty scene, I will attach a simple scene with a cube for this version, the crash usually happens when the arnold render view is open.

The crash with Maya 2020.4 seems to be scene related as the crashes occur gradually until they become consistent, I have attached one of my lighting scenes and also a crash log in case it helps.

https://drive.google.com/drive/folders/1DvUpT_JtqOcxJ2rviyb7MGBVg7tHFMdo?usp=sharing

Best,

M

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