question

Denver Cockell avatar image
Denver Cockell asked

Arnold License Manager Failed to register Arnold product Linux Mint 20

I am attempting to register a single user license with the Arnold License Manager on Linux Mint 20.

At first I could not install the license manager via Houdini as it would stop at 50% with an Installer Error. I believe this is due to the version of openssl which has been asked on here, although not answered.

I then downloaded the license manager and converted to deb (with Alien) and installed the following 3 files:

adlmapps24-24.0.7-0.x86_64.rpm

adskflexnetclient-11.16.0-0.x86_64.rpm

adsklicensinginstaller/adsklicensing11.1.0.5629-0-0.x86_64.rpm

The license manager now opens within Houdini but I am unable to register a license.

Is there another way of doing so?

screenshot-from-2021-06-21-07-38-33.png

1624259332179.png

screenshot-from-2021-06-21-07-40-12.png


htoa arnold houdinilicense
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Stephen Blair avatar image
Stephen Blair answered

The Arnold License Manager log (Help > About > Show Log) will show you the AdskLicensingInstHelper command that failed. That command can be run in a terminal

10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Denver Cockell avatar image
Denver Cockell answered

Sorry for my late reply.

The following is the log of what happens and fails after requesting my password:

2021-06-21 22:48:35 INFO | request sudo password from user

2021-06-21 22:48:41 INFO | run: /usr/bin/sudo -S -k /opt/Autodesk/AdskLicensing/11.1.0.5629/helper/AdskLicensingInstHelper register --prod_key C0PL1 --prod_ver 2020.0.0.F --config_file /home/****/htoa/htoa-5.6.0.2_rbd4662c_houdini-18.5.499/htoa-5.6.0.2_rbd4662c_houdini-18.5.499/scripts/license/pit/ArnoldConfig.pit --lic_method USER --eula_locale en_US

2021-06-21 22:49:12 ERROR | [clmv2] product registration failed:

reading configuration file /var/opt/Autodesk/AdskLicensingService/AdskLicensingService.data failed: open /var/opt/Autodesk/AdskLicensingService/AdskLicensingService.data: no such file or directory


2021-06-21 22:49:17 INFO | request single user licensing info

2021-06-21 22:49:17 DEBUG | [adlsdk] initialize sign in status


I am not sure what to do as it appears that I am missing or it is not creating the file:

AdskLicensingService.data


2 comments
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

AdskLicensingInstHelper is supposed to create those files if they do not already exist

0 Likes 0 ·

Actually, it's the install that should create the .data file.

The .data and .sds are supposed to be portable eg not machine-specific.
Here's mine from a CentOS 7 VM:


AdskLicensingService.data.txt

AdskLicensingService.sds.txt

0 Likes 0 ·
Denver Cockell avatar image
Denver Cockell answered

Thank you for the replies and the files but it is still not working.

Here is the latest log:

2021-06-22 22:59:50 INFO | request sudo password from user

2021-06-22 23:01:11 INFO | run: /usr/bin/sudo -S -k /opt/Autodesk/AdskLicensing/11.1.0.5629/helper/AdskLicensingInstHelper register --prod_key C0PL1 --prod_ver 2020.0.0.F --config_file /home/morecoffeeman/htoa/htoa-5.6.0.2_rbd4662c_houdini-18.5.499/htoa-5.6.0.2_rbd4662c_houdini-18.5.499/scripts/license/pit/ArnoldConfig.pit --lic_method USER --eula_locale en_US

2021-06-22 23:01:41 ERROR | [clmv2] product registration failed:

Post "http://127.0.0.1:40859/api/v1/feature": dial tcp 127.0.0.1:40859: connect: connection refused


I think I will have to change Linux distro in order to use Arnold with a license.

Thanks for all your help.

10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Welcome to the Arnold Answers community.

This is the place for Arnold renderer users everywhere to ask and answer rendering questions, and share knowledge about using Arnold, Arnold plugins, workflows and developing tools with Arnold.

If you are a new user to Arnold Answers, please first check out our FAQ and User Guide for more information.

When posting questions, please be sure to select the appropriate Space for your Arnold plugin and include the plugin version you are using.

Please include images, scene and log files whenever possible as this helps the community answer your questions.

Instructions for generating full verbosity log files are available for MtoA, MaxtoA, C4DtoA, HtoA, KtoA, and Kick.

If you are looking for Arnold Documentation and Support please visit the Arnold Support site.

To try Arnold please visit the Arnold Trial page.

Bottom No panel present for this section.