question

Herman Talvitie avatar image
Herman Talvitie asked

Unable to Sign in via License Manager

Hello,

I'm having problems to sign in to License Manager (C4DtoA). To my understanding, for Single-users there should be a Sign-in button on the top left corner. I cannot see it there except a Register button on the top right corner.


screenshot-2021-07-12-at-231509.png


When I click on the Register button, it asks for a password:

screenshot-2021-07-12-at-222737.png

I tried my Autodesk password (without my username?) but it gets stuck with "Registering product":

screenshot-2021-07-12-at-233452.png


Here's the what the diagnostics says:

License diagnostics executed at 2021-07-12 22:40:47

Autodesk Desktop Licensing Version: 11.0.0.4854

kick -nostdin -v 1 -i /dev/null (11.59 sec)

==============================

00:00:00 242MB | log started Mon Jul 12 22:40:47 2021

00:00:00 242MB | Arnold 6.2.1.1 [fbf3b21a] darwin clang-10.0.1 oiio-2.3.2 osl-1.12.0 vdb-7.1.1 clm-2.0.0.235 rlm-14.1.3 2021/06/04 10:30:03

00:00:00 242MB | running on ********************, pid=6100

00:00:00 242MB | 1 x Apple M1 (8 cores, 8 logical) with 16384MB

00:00:00 242MB | macOS 10.16.0, Darwin kernel 20.5.0

00:00:00 242MB | soft limit for open files is set at 10238

00:00:00 242MB |

00:00:00 244MB | loading plugins from /Applications/Maxon Cinema 4D R24/arnold/bin/../plugins ...

00:00:00 246MB | loaded 5 plugins from 3 lib(s) in 0:00.01

00:00:00 246MB | [kick] command: /Applications/Maxon Cinema 4D R24/arnold/bin/kick -nostdin -v 1 -i /dev/null

00:00:00 246MB | loading plugins from . ...

00:00:01 249MB | no plugins loaded

00:00:01 259MB | [ass] loading /dev/null ...

00:00:01 259MB | [ass] read 0 bytes, 0 nodes in 0:00.00

00:00:01 261MB |

00:00:01 261MB | authorizing with license manager: user ...

00:00:11 281MB WARNING | rendering with watermarks because of failed authorization:

00:00:11 281MB | [clm.v2] timeout before callback was called

00:00:11 281MB | environment variables:

00:00:11 281MB | ARNOLD_LICENSE_ORDER = (not set)

00:00:11 281MB | ARNOLD_LICENSE_MANAGER = (not set)

00:00:11 281MB | [rlm] solidangle_LICENSE = (not set)

00:00:11 281MB | [rlm] RLM_LICENSE = (not set)

00:00:11 281MB | [clm] ADSKFLEX_LICENSE_FILE = (not set)

00:00:11 281MB | [clm] LM_LICENSE_FILE = (not set)

00:00:11 281MB |

00:00:11 282MB |

00:00:11 282MB | releasing resources

00:00:11 281MB | Arnold shutdown



kick -licensecheck (0.11 sec)

==============================


RLM DEBUG for product "arnold"


0 product instances found


Could not find any license files, please check the license server, the license may be expired

Please contact licensing@solidangle.com


environment:


solidangle_LICENSE = (null)

RLM_LICENSE = (null)



lmutil lmstat -S adskflex -a -f 87287ARNOL_2020_0F (0.49 sec)

==============================

lmutil - Copyright (c) 1989-2018 Flexera. All Rights Reserved.

Flexible License Manager status on Mon 7/12/2021 22:40


Error getting status: Cannot find license file. (-1,359:2 "No such file or directory")



rlmutil rlmhostid -q ether (0.48 sec)

==============================

1e00e2023229 1e00e202322a 36f6b6169f00 36f6b6169f04 a0781775fc7d



FlexLM environment (0.00 sec)

==============================


ADSKFLEX_LICENSE_FILE (local env) =

ADSKFLEX_LICENSE_FILE (global user env) =

Adlm FlexNET cache =

Adlm FlexNET cache location = /Users/lethambo/.flexlmrc




Technical information:
MacBook Pro M1

C4D version 24.111

C4DtoA 3.3.7.1
Arnold core 6.2.1.1


Any advice?

license
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Stephen Blair avatar image
Stephen Blair answered

I would try a complete uninstall and then re-install of "single-user licensing"

In a Terminal, run these commands:

cd ~/Autodesk/LicensingInstaller
sudo ./uninstall.sh

sudo will ask you to type your password. Press ENTER after you finish typing.

Then start the Arnold License Manager and switch to Single-user licensing. The license manager will ask if you want to install single-user licensing.

If you still see this in the License Manager log

  1. 2021-07-13 23:51:10 ERROR | [clmv2] product registration failed:
  2. Post "http://127.0.0.1:60285/api/v1/feature": dial tcp 127.0.0.1:60285: connect: connection refused

then you'll need to contact Autodesk support (log on to manage.autodesk.com and click Contact Support).




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Stephen Blair avatar image
Stephen Blair answered

You have to register before you can sign in.

Register runs a command-line tool. Can you get the license manager log? That may show what happened when the Arnold License Manager tried to run the command.

alm-macos-get-lm-log.png




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Peter Horvath avatar image
Peter Horvath answered

Registering the product requires admin privileges. When it asks for the password (Authentication required dialog), you need the password of your Mac account. Assuming your account has rights to call sudo.

(Btw normally registration is done when you run the C4DtoA installer. I'm wondering if something went wrong there, maybe permission issues?)

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Herman Talvitie avatar image
Herman Talvitie answered

Thanks guys. Here's an update:

As @Peter Horvath suggested, I entered the Mac password but received this failed notification:

screenshot-2021-07-13-at-235131.png

And thanks @Stephen Blair for the tip to check the License Manager log. I didn't know about it. Below is a copy of the latest event log after I gave the password. . As far as I could say, there seems to be a connection problem?

2021-07-13 23:45:28 INFO | ===========================================
2021-07-13 23:45:28 INFO | Arnold license manager started
2021-07-13 23:45:28 DEBUG | CLM v1 API v2.0.0.235
2021-07-13 23:45:28 DEBUG | CLM v2 API v5.0.1.40
2021-07-13 23:45:28 DEBUG | show main window
2021-07-13 23:45:28 INFO | request licensing model info
2021-07-13 23:45:28 INFO | license order from Arnold config
2021-07-13 23:45:28 DEBUG | load Arnold config: /Users/lethambo/Library/Preferences/Autodesk/Arnold/config
2021-07-13 23:45:28 INFO | license_order: user
2021-07-13 23:45:28 INFO | licensing model info received: user
2021-07-13 23:45:29 INFO | request single user licensing info
2021-07-13 23:45:29 DEBUG | run: /Applications/Maxon Cinema 4D R24/arnold/bin/kick --version
2021-07-13 23:45:29 INFO | Arnold version: 6.2.1.1
2021-07-13 23:45:29 INFO | Arnold build date: 20210604
2021-07-13 23:45:29 INFO | Arnold product key: C0PL1
2021-07-13 23:45:29 INFO | Arnold product version: 2020.0.0.F
2021-07-13 23:45:29 INFO | Arnold network feature name: 87287ARNOL_2020_0F
2021-07-13 23:45:29 DEBUG | Single-user installer: /Applications/Maxon Cinema 4D R24/arnold/license/installer/Autodesk_Licensing-11.0.0.4854_02.dmg (11.0.0.4854_02)
2021-07-13 23:45:29 DEBUG | NLM installer: /Applications/Maxon Cinema 4D R24/arnold/license/installer/Autodesk_NLM-11.16.2.2_04.dmg (11.16.2.2_04)
2021-07-13 23:45:29 DEBUG | [adlsdk] create session
2021-07-13 23:45:29 DEBUG | [adlsdk] create session done (0x600003804c30)
2021-07-13 23:45:29 DEBUG | [adlsdk] initialize sign in status
2021-07-13 23:45:59 ERROR | [adlsdk] initialize timed out
2021-07-13 23:45:59 INFO | [clmv2] check product registration (key: C0PL1, version: 2020.0.0.F)
2021-07-13 23:45:59 DEBUG | [clmv2] run: "/Library/Application Support/Autodesk/AdskLicensing/Current/helper/AdskLicensingInstHelper" list
2021-07-13 23:46:30 INFO | [clmv2] product is not registered
2021-07-13 23:46:30 INFO | single user licensing info received:
installed: yes
version: 11.0.0.4854
outdated: no
update available: no
product registered: no
signed in: no
2021-07-13 23:46:30 INFO | request single user license info
2021-07-13 23:46:30 INFO | single user license info received:
licensing available: no
2021-07-13 23:50:02 INFO | [clmv2] check product registration (key: C0PL1, version: 2020.0.0.F)
2021-07-13 23:50:02 DEBUG | [clmv2] run: "/Library/Application Support/Autodesk/AdskLicensing/Current/helper/AdskLicensingInstHelper" list
2021-07-13 23:50:32 INFO | [clmv2] product is not registered
2021-07-13 23:50:32 INFO | [clmv2] register product (key: C0PL1, version: 2020.0.0.F)
2021-07-13 23:50:32 DEBUG | [clmv2] run: "/Library/Application Support/Autodesk/AdskLicensing/Current/helper/AdskLicensingInstHelper" register --prod_key C0PL1 --prod_ver 2020.0.0.F --config_file /Applications/Maxon Cinema 4D R24/arnold/license/pit/ArnoldConfig.pit --lic_method USER --eula_locale en_US
2021-07-13 23:50:32 INFO | request sudo password from user
2021-07-13 23:50:40 INFO | run: /usr/bin/sudo -S -k /Library/Application Support/Autodesk/AdskLicensing/Current/helper/AdskLicensingInstHelper register --prod_key C0PL1 --prod_ver 2020.0.0.F --config_file /Applications/Maxon Cinema 4D R24/arnold/license/pit/ArnoldConfig.pit --lic_method USER --eula_locale en_US
2021-07-13 23:51:10 ERROR | [clmv2] product registration failed:
Post "http://127.0.0.1:60285/api/v1/feature": dial tcp 127.0.0.1:60285: connect: connection refused



Password:

2021-07-13 23:51:37 INFO | request single user licensing info
2021-07-13 23:51:37 DEBUG | [adlsdk] initialize sign in status
2021-07-13 23:52:07 ERROR | [adlsdk] initialize timed out
2021-07-13 23:52:07 INFO | [clmv2] check product registration (key: C0PL1, version: 2020.0.0.F)
2021-07-13 23:52:07 DEBUG | [clmv2] run: "/Library/Application Support/Autodesk/AdskLicensing/Current/helper/AdskLicensingInstHelper" list
2021-07-13 23:52:37 INFO | [clmv2] product is not registered
2021-07-13 23:52:37 INFO | single user licensing info received:
installed: yes
version: 11.0.0.4854
outdated: no
update available: no
product registered: no
signed in: no
2021-07-13 23:52:37 INFO | request single user license info
2021-07-13 23:52:37 INFO | single user license info received:
licensing available: no

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Herman Talvitie avatar image
Herman Talvitie answered

@Stephen Blair thank you very much! Those instruction worked and solved the problem.

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