Had my laptop repaired, reinstalled cinema 4d and now material packs won't work

[Paul_Clarkin]

Hi

Having a bit of a frustrating issue. I recently had my machine repaired, they wiped everything so had to reinstall all my software. But for some reason now all my material packs don't work correctly when they worked fine before.

Essentially when I apply a material to an object I get the following error message saying render failed:

C4DtoA | Material preview | 00:00:00 961MB ERROR| [texturesys] /ZWoodDark|image: Invalid image file "wood3.jpg": Could not open file "wood3.jpg"

C4DtoA | Material preview | 00:00:00 961MB ERROR| [texturesys] /ZWoodDark|image: Invalid image file "wood3.jpg": Could not open file "wood3.jpg"

C4DtoA | Material preview | 00:00:00 961MB ERROR| [texturesys] /ZWoodDark|image: Invalid image file "wood3.jpg": Could not open file "wood3.jpg"

C4DtoA | Material preview | 00:00:00 961MB ERROR| [texturesys] /ZWoodDark|image: Invalid image file "wood3.jpg": Could not open file "wood3.jpg"

C4DtoA | Material preview | 00:00:00 961MB ERROR| [texturesys] /ZWoodDark|image: Could not open file "wood3.jpg"

Invalid image file "wood3.jpg": Could not open file "wood3.jpg"

C4DtoA | Material preview render failed: ZWoodDark

C4DtoA | 00:00:00 915MB ERROR| [texturesys] /ZWoodDark|image: Could not open file "wood3.jpg"

Invalid image file "wood3.jpg": Could not open file "wood3.jpg"

C4DtoA | 00:00:00 915MB ERROR| [texturesys] /ZWoodDark|image: Invalid image file "wood3.jpg": Could not open file "wood3.jpg"

C4DtoA | 00:00:00 915MB ERROR| [texturesys] /ZWoodDark|image: Invalid image file "wood3.jpg": Could not open file "wood3.jpg"

C4DtoA | 00:00:00 916MB ERROR| [texturesys] /ZWoodDark|image: Invalid image file "wood3.jpg": Could not open file "wood3.jpg"

C4DtoA | 00:00:00 916MB ERROR| [texturesys] /ZWoodDark|image: Invalid image file "wood3.jpg": Could not open file "wood3.jpg"

Through lots of troubleshooting I figured out that I get this error if my image is a jpg or png but not a tiff. so if I convert the image to a tiff the material works. But this can be a bit cumbersome and wanted to know if anyone else has had this issue and knows how to fix it.

Probably worth mentioning I've reinstalled both cinema 4d and Arnold with no luck and before my laptop was formatted I never had this issue.

I'm using

C4DtoA 3.0.3.1 [9952259e]

Arnold core 6.0.3.0

Thanks to anyone who takes the time to read this.

[blokdijkfx]

Which C4D version? I have the same issue after installing R25 with latest C4DtoA.
(p.s. My materials are on an external ssd)