License manager suddenly stopped working

[Alexander.Merritt]

My product was wroking fine last week.

This week for some unexplained reason I get the watermark.

When I go into the license manager is cannot find a valid license and cannot register the product.

I have an educational license and in the past I have just logged in with my Autodesk email and password in the single user sign-on prompt in the licensing manager

Now I get this:

Diagnostic:

License diagnostics executed at 2021-12-08 12:25:32

Autodesk Desktop Licensing Version: 11.1.1.17

kick -nostdin -v 1 -i Nul (11.69 sec)

==============================

00:00:00 73MB | log started Wed Dec 8 12:25:33 2021

00:00:00 73MB | Arnold 6.2.1.1 [fbf3b21a] windows clang-10.0.1 oiio-2.3.2 osl-1.12.0 vdb-7.1.1 clm-2.0.0.235 rlm-14.1.3 optix-6.6.0 2021/06/04 18:35:03

00:00:00 73MB | running on CylonMaster, pid=25464

00:00:00 73MB | 1 x AMD Ryzen 9 5900X 12-Core Processor (12 cores, 24 logical) with 65450MB

00:00:00 76MB | NVIDIA driver version 472.47 (Optix 60801)

00:00:00 76MB | GPU 0: NVIDIA GeForce RTX 3080 @ 1785MHz (compute 8.6) with 10240MB (9188MB available) (NVLink:0)

00:00:00 76MB | Windows 10 (version 10.0, build 19043)

00:00:00 76MB | soft limit for open files is set at 2048

00:00:00 76MB |

00:00:00 79MB | loading plugins from C:\Program Files\Maxon Cinema 4D R25\plugins\C4DtoA\arnold\bin\..\plugins ...

00:00:00 84MB | loaded 5 plugins from 3 lib(s) in 0:00.08

00:00:00 84MB | [kick] command: C:\Program Files\Maxon Cinema 4D R25\plugins\C4DtoA\arnold\bin\kick -nostdin -v 1 -i Nul

00:00:00 84MB | loading plugins from . ...

00:00:00 85MB | no plugins loaded

00:00:00 88MB | [ass] loading Nul ...

00:00:00 88MB | [ass] read 0 bytes, 0 nodes in 0:00.00

00:00:00 88MB |

00:00:00 88MB | authorizing with license manager: user ...

00:00:10 93MB WARNING | rendering with watermarks because of failed authorization:

00:00:10 93MB | [clm.v2] timeout before callback was called

00:00:10 93MB | environment variables:

00:00:10 93MB | ARNOLD_LICENSE_ORDER = (not set)

00:00:10 93MB | ARNOLD_LICENSE_MANAGER = (not set)

00:00:10 93MB | [rlm] solidangle_LICENSE = (not set)

00:00:10 93MB | [rlm] RLM_LICENSE = (not set)

00:00:10 93MB | [clm] ADSKFLEX_LICENSE_FILE = (not set)

00:00:10 93MB | [clm] LM_LICENSE_FILE = (not set)

00:00:10 93MB |

00:00:10 93MB |

00:00:10 93MB | releasing resources

00:00:10 88MB | Arnold shutdown

kick -licensecheck (0.40 sec)

==============================

RLM DEBUG for product "arnold"

In license file: C:\ProgramData\Reprise\solidangle:

No matching products found in license file

0 product instances found

Could not find any license files, please check the license server, the license may be expired

Please contact licensing@solidangle.com

environment:

solidangle_LICENSE = (null)

RLM_LICENSE = (null)

lmutil lmstat -S adskflex -a -f 87287ARNOL_2020_0F (0.05 sec)

==============================

lmutil - Copyright (c) 1989-2018 Flexera. All Rights Reserved.

Flexible License Manager status on Wed 12/8/2021 12:25

[Detecting lmgrd processes...]

Error getting status: Cannot find license file. (-1,359:2 "No such file or directory")

rlmutil rlmhostid -q ether (2.24 sec)

==============================

fc3497a7e98e 00fffa6e1c83 00fff15f6c60 94e70bffd152 96e70bffd151

FlexLM environment (0.00 sec)

==============================

ADSKFLEX_LICENSE_FILE (local env) =

ADSKFLEX_LICENSE_FILE (global user env) =

Adlm FlexNET cache =

Adlm FlexNET cache location = HKEY_CURRENT_USER\Software\FLEXlm License Manager\ADSKFLEX_LICENSE_FILE

[Stephen.Blair]

This is really a case for Autodesk support. The Autodesk utility AdskLicensingInstHelper.exe cannot register Arnold.

Either your Autodesk licensing service is not running, or the licensing files have been corrupted or wiped from the system.

What does it say in the license manager log from Help > About > Show Log ?