question

Robert Mastny avatar image
Robert Mastny asked ·

can not turn off e-mail notification for old username

I'm sorry that this is probably not the best place to write this but I could not find a support e-mail for Arnold Answers;

When I first logged in I had a different username and e-mail but changed both quite immediately. Thing is I still receive notifications for that user (same account) but I can not log in to the notification settings for that one because it does not exist with that username or e-mail anymore.

It's the same account as this but probably Arnold Answers handles it as a separate one.

Please just disable all notifications for this user:

https://answers.arnoldrenderer.com/users/159/treboras/

support
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Robert Mastny avatar image
Robert Mastny answered ·

Hi Nicolas!

Just answered your email! Thanks for fixing it, I have not received any notifications to that email anymore!

Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Nicolas Leduc avatar image
Nicolas Leduc answered ·

Hi Robert, thanks for the additional info, I will look inot this further.

Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Robert Mastny avatar image
Robert Mastny answered ·

Hi Nicolas!

Thanks for answering!

Unfortunately I still receive notifications to my old e-mail address. I will create a filter and send them to the bin but I would have preferred if I don't get any in the first place. So the user has to be somewhere in some list.

To clarify: I did not delete any account. I logged into my Autodesk account and posted on Arnold Answers. After that I changed username and e-mail on my Autodesk account and logged in here again. That seems to be the point where a new user was created and I lost access to the settings of the "old" one. Still same Autodesk account!

As I said, I will create a filter and the matter is under control, but if you could manage to find the e-mail in some notification list and turn them off, I would be glad :D

Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Nicolas Leduc avatar image
Nicolas Leduc answered ·

Hi Robert,

Looks like you managed to delete the other account (https://answers.arnoldrenderer.com/users/159/treboras/ ) ? I cannot find it in our user list. Let me know by replying here if this is still an issue.

Nicolas

Share
10 |600 characters needed characters left characters exceeded

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 5 attachments (including images) can be used with a maximum of 2.0 MiB each and 9.8 MiB total.

Welcome to the Arnold Answers community.

This is the place for Arnold renderer users everywhere to ask and answer rendering questions, and share knowledge about using Arnold, Arnold plugins, workflows and developing tools with Arnold.

If you are a new user to Arnold Answers, please first check out our FAQ and User Guide for more information.

When posting questions, please be sure to select the appropriate Space for your Arnold plugin and include the plugin version you are using.

Please include images, scene and log files whenever possible as this helps the community answer your questions.

Instructions for generating full verbosity log files are available for MtoA, MaxtoA, C4DtoA, HtoA, KtoA, and Kick.

If you are looking for Arnold Documentation and Support please visit the Arnold Support site.

To try Arnold please visit the Arnold Trial page.

Bottom No panel present for this section.